Shipping policy
Shipping Methods & Time frames
HanAbi Clothing offers the following standard shipping options for all domestic orders:
Standard Shipping (5–7 business days) — $x flat rate
Under $160 - ? free
Express Shipping (2–3 business days) — $20.00 flat rate.
Free shipping is automatically applied at checkout for eligible orders. Delivery timeframes are estimates only and are not guaranteed.
Order Processing
All orders are processed within 1–2 business days of purchase. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.
Please note that processing times are separate from shipping transit times.
Domestic Shipping
HanAbi Clothing ships to all addresses within Australia.
International Shipping
We currently ship to select international destinations. International shipping rates and estimated delivery times vary by country and will be displayed at checkout. Please be aware that international orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the shipping cost paid to HanAbi Clothing.
International delivery typically takes 10–21 business days depending on destination and customs clearance.
Order Tracking
Once your order ships, you will receive an email containing your tracking number and a link to monitor your shipment in real time. If you have not received tracking information within 3 business days of placing your order, please contact our support team at caroline@hanabiclothing.com.
Shipping Delays
HanAbi Clothing is not responsible for delays caused by carrier disruptions, extreme weather, customs processing, or other circumstances beyond our control. If your order is significantly delayed, please reach out to our team and we will do our best to assist you.
Address Accuracy
Please ensure your shipping address is correct before completing your order. HanAbi Clothing is not liable for orders delivered to an incorrect address provided by the customer. If you notice an error in your address after placing an order, contact us immediately at caroline@hanabiclothing.com — we will do our best to make changes before dispatch, but cannot guarantee modifications once an order has been processed.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to investigate and, where applicable, arrange a replacement or refund.
Last updated: May 2026. Policy subject to change without notice.